Shipping policy

Shipping Policy – Zenith Noire Beauty

Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Orders placed after 3 PM EST will begin processing on the next business day.
During peak seasons, sales, or product launches, processing times may extend by an additional 5-14 business days.
Once your order has been shipped, you will receive an email confirmation with tracking information.
For any shipping inquiries, please contact customersupport@zenithnoire.com.
Domestic Shipping (United States)
Standard Shipping (3–5 Business Days) – Flat rate: $12.95
Express Shipping (1–2 Business Days) – Flat rate: $21.95
Free Standard Shipping for all orders over $500 USD
We are not responsible for delays caused by the carrier, incorrect addresses provided by the customer, or weather-related disruptions.
All orders are shipped using verified carriers such as USPS, UPS, or FedEx with tracking numbers provided once shipped.

International Shipping
We currently ship worldwide. Delivery times vary depending on destination.
International Standard Shipping: 7–21 business days
Customs Duties & Taxes: Customers are responsible for all applicable import fees. Zenith Noire Beauty is not liable for any customs delays.

Lost or Damaged Packages
If your package is marked “Delivered” but you did not receive it, please contact your local carrier to open a claim. We are not responsible for stolen or misplaced packages after confirmed delivery.
If your order arrives damaged, please email customersupport@zenithnoire.com within 48 hours of delivery, including photos of the package and item so we can assist with a replacement or carrier claim.

Incorrect or Incomplete Addresses
Customers are responsible for entering the correct shipping information at checkout. Orders returned due to an incorrect address will incur a re-shipping fee.

Order Changes or Cancellations
To modify or cancel an order, contact customersupport@zenithnoire.com within 2 hours of placing your order. Once the order has entered fulfillment or shipped, changes cannot be made.

BNPL  (Shop Pay, Afterpay, Sezzle, Klarna)
Orders paid through Buy Now, Pay Later services will be shipped only after payment authorization is confirmed by the payment provider.
Refunds for BNPL purchases will be issued through the same payment platform and adjusted according to their specific refund process.
We ensure that tracking details are uploaded promptly to all BNPL transactions for transparency and dispute prevention.