Refund policy

Return & Exchange Policy – Zenith Noire Beauty
Time Frame / Eligibility
Customers may request a return or exchange within 14 calendar days from the date their order is delivered.
To qualify for a return or exchange, items must be:
In original, unused condition — not washed, cut, chemically treated, unraveled, processed, or installed in any way.
Returned with all original packaging, including bands, protective coverings, and labels.
In resalable condition without any signs of wear or alteration.
To initiate a return or exchange, please email customersupport@zenithnoire.com with your order number, reason for return, and photos (if applicable).
Hygiene / Safety Clause
Due to the hygienic nature of hair products, Zenith Noire Beauty does not accept returns on items that have been opened, cut, processed, installed, or worn.
Any product showing signs of wear, tampering, or use will be deemed ineligible for return or exchange.
If you are unsure whether your item qualifies, please contact our support team at customersupport@zenithnoire.com prior to shipping your return.
Defective or Incorrect Items
If you receive a wrong, damaged, or defective item, please contact customersupport@zenithnoire.com within 3 business days of delivery.
Include your order number, a description of the issue, and clear photos of the item and packaging.
Once verified:
We will issue free return shipping and either send a replacement or process a full refund (excluding shipping fees if the error was not ours).
Claims made after 3 business days of receipt may not qualify for free return shipping.

Return & Exchange Process
Contact Support: Email customersupport@zenithnoire.com with your order number, reason, and supporting photos.
Authorization: Once reviewed, our team will issue a Return Authorization and provide detailed shipping instructions.
Shipping: The customer must ship the item back within 7 business days of receiving authorization.
Inspection: Upon receipt, items will be inspected within 2 business days.
If approved, we will process your refund or exchange.
If denied (item shows use, damage, or alteration), we will notify you and return the product at your expense.
Refunds & Credits
Refunds are processed to the original payment method used at checkout.
If the purchase was made through Afterpay, Sezzle, or Klarna, the refund will be transmitted directly to the payment provider, who will adjust your payment schedule or issue credit per their policies.
Original and return shipping costs are non-refundable, except in cases of verified defects or shipping errors caused by Zenith Noire Beauty.
We reserve the right to apply a 5–20% restocking fee for items returned in less-than-perfect condition.
For any refund questions or status updates, please contact customersupport@zenithnoire.com.
Final Sale / Non-Returnable Items
For hygiene and quality assurance reasons, the following items are final sale and cannot be returned or exchanged:
Items marked “Final Sale”
Bundles, wigs, closures, and frontals (once installed, customized, or altered in any way)
Haircare products (oils, treatments, shampoos, etc.) once opened
Accessories, tools, and custom items
Contact Information
All return or exchange requests must be submitted to:
customersupport@zenithnoire.com
Our support team responds within 1–2 business days.