ZENITH NOIRE — FREQUENTLY ASKED QUESTIONS

All orders are processed within 3–5 business days after payment confirmation. Once shipped, you’ll receive an email with your tracking information.

Yes — express options are available at checkout. Please note processing times still apply before shipping. Where do you ship? We proudly ship nationwide across the U.S. and internationally to select countries. Shipping rates and delivery times may vary depending on location.

Yes we are able to modify an order up to 2 hours from when it was purchased. For items that the consumer would like to cancel we will gladly issue a refund. Please double-check your order details before finalizing your purchase.

Raw Hair: 100% unprocessed, directly sourced from donors in Cambodia, Vietnam, and Burma. It has a natural luster, unmatched durability, and can last 3+ years with proper care. Virgin Hair: Slightly processed for texture uniformity and silkiness. Our Filipino Virgin collection offers a soft, sleek, and luxurious finish.

With proper maintenance, Raw Hair can last 3+ years, and Virgin Hair can last up to 3 years. Longevity depends on how well it’s cared for.

We *love* full, voluminous hair so we always recommend purchasing at least 3 bundles for the best results. However, the number of bundles you'll need can vary based on your desired style and hair length. Here's a general guide to help: 12”–22” Minimum of 3 bundles 24” or longer: 4+ bundles recommended A few things to keep in mind: Shorter bundles have longer wefts so you may need fewer. Longer bundles have shorter wefts, which means you'll need more to achieve a full look.

We also recommend checking with your hairstylist to see how many bundles they suggest for the specific look you're going for. Can the hair be colored or bleached? Yes — all Zenith Noire hair can be colored or lightened. However, we recommend having it done professionally to maintain integrity and shine.

Wash gently with sulfate-free shampoo. Condition deeply after every 2–3 wears. Allow the hair to air dry whenever possible. Use a silk or satin bonnet at night to preserve texture and prevent tangling.

Absolutely — our hair can be straightened, curled, or styled using heat tools. We recommend using a heat protectant to maintain softness and shine.

Customers may request a return or exchange within 14 calendar days from the date their order is delivered.

To qualify for a return or exchange, items must be:

In original, unused condition — not washed, cut, chemically treated, unraveled, processed, or installed in any way.

Returned with all original packaging, including bands, protective coverings, and labels. In resalable condition without any signs of wear or alteration.

To initiate a return or exchange, please email customersupport@zenithnoire.com with your order number, reason for return, and photos (if applicable).

If there’s an issue with your order, please contact us within 48 hours of receiving your package at support@zenithnoire.com with photos and your order number. Our team will assist you promptly.

Our exclusive VIP community for clients who love early access, private drops, and members-only perks.

Text “NOIRE” to (833) 863-2984 to become a member and enjoy insider updates, surprise rewards, and luxury experiences before anyone else.

Zenith Noire was built on faith, resilience, and legacy. Every collection represents rebirth, empowerment, and divine timing — inspired by Tatiana’s journey and dedicated to her late brother, whose life and memory guide the brand’s purpose.